Distance Contract

Subject of the Contract

The Seller – the owner of the online retail website www.supulzirdzins.lv, hereinafter referred to as the Online Store, and the holder of the related rights, SIA “Troja”, registration No. 40003093873, Bauskas iela 143, Riga, LV-1004, and the Buyer – a consumer who is or is not registered in the Online Store and places an order through the Online Store.

The Contract shall be deemed concluded at the moment when the Buyer has placed an order and has made payment for the Product in accordance with the provisions of this Contract.

The Seller has the right to unilaterally amend and supplement the terms of this Contract. When making purchases in the Online Store, the terms of the Contract that are in force at the time of placing the order shall apply.

By placing an order, the Buyer confirms that they have read this Contract and the terms contained therein, that they are aware of them, understand them and fully agree to them. The Buyer undertakes to review the Contract terms each time a purchase is made. The Buyer is not entitled to order Products from the Online Store if they have not familiarised themselves with the Contract terms or do not agree with them.

Order Placement Rules

Placing an Order

When placing an order, the Buyer completes the order form prepared by the Seller. The Buyer undertakes to provide accurate information, namely their first name, last name, delivery address and contact details.

By registering on the website and providing personal data, the Buyer agrees that informational messages and important notifications regarding payment and delivery will be sent to the email address provided.

When agreeing to become a User, the Buyer must provide an active email address. By entering their details, the Buyer assumes full responsibility for the correctness of the data provided and is responsible for maintaining its confidentiality.

The Buyer agrees that the provided email address may be used for direct marketing purposes, while retaining the right to unsubscribe from receiving informational messages at any time.

The Seller shall not be responsible for the accuracy of the data provided by the Buyer when placing an order.

The Seller does not verify the Buyer’s personal data and shall not be liable for losses arising from the use of third-party payment cards or personal data.

The Buyer’s personal data shall be used to identify the Buyer and to receive, process and deliver orders, prepare accounting documents including invoices, refund overpaid amounts and payments for returned goods, and to administer financial and other obligations arising from this Contract and other cooperation-related documents, as well as for the use of services offered on www.supulzirdzins.lv. More detailed information on personal data processing is available in the Privacy Policy.

Product Price, Payment Procedure, Delivery Costs and Delivery

Product prices in orders created in the Online Store are indicated in euros (EUR), including VAT. The Product is sold to the Buyer at the price valid in the Online Store at the time of placing the order.

When placing an order, the Buyer may choose the method of receiving the Product, i.e. collection at the office of SIA “Troja” in Riga, Bauskas iela 143, or delivery by courier.

The Buyer may pay for the Product using the payment tools integrated in the Online Store or by paying the invoice prepared by the Seller and sent to the Buyer by email. The invoice is issued electronically and is valid without a signature.

Upon successful order placement, a confirmation email containing the order status and additional information is sent to the Buyer’s email address. If the confirmation email is not received, the Buyer must contact the Seller.

The order shall be fulfilled and the delivery time determined only after payment for the order and delivery (if selected) has been received. Payment shall be deemed completed when the full amount has been credited to the Seller’s bank account. VAT is included in the product and delivery prices.

At the time of placing the order, the delivery charges indicated in the Online Store apply. The total order amount, consisting of the product price and delivery costs, is available to the Buyer during the order process before confirmation.

Delivery is made to the address specified in the order, and the Buyer is informed prior to delivery.

The ordered Products shall be delivered to the address specified by the Buyer. The Seller shall not be liable for any losses incurred by the Buyer or third parties due to an incorrect delivery address or incomplete recipient details provided by the Buyer, or if the Product is received at the delivery address by another person.

Delivery times depend on the delivery location and address.
Delivery within Latvia, Lithuania, Estonia and Finland: 2–5 business days.
Poland, Germany, Czech Republic, Slovakia and Austria: 4–7 business days.
Croatia, Belgium, Denmark, the Netherlands, Luxembourg, Hungary, France, Italy, Slovenia, Romania and Switzerland: 6–10 business days.
Spain, Bulgaria, Portugal, Ireland, Sweden and Greece: 7–12 business days.

Deliveries are not made to certain territorial areas in Finland, France, Spain and Portugal as specified by postal code ranges.

If an order includes laser engraving, a design proof will be sent to the Buyer’s email address within one business day for approval. After approval, laser engraving will be completed within five business days. Delivery of the Product will then be carried out within the timeframes specified above. Laser engraving is offered only in conjunction with the purchase of a rocking horse.

Returns

The Buyer may exercise the right of withdrawal and unilaterally withdraw from the purchase contract within 14 calendar days from the date of delivery.

Prior to returning the Product, the Buyer must contact the Seller by email at info@supulzirdzins.lv, indicating the order number, product name, quantity and reason for return.

The Product may be returned only in the same condition and configuration as received. The Product must be unused and returned in its original packaging.

The Product may be returned via courier or delivered to the office of SIA “Troja” at Bauskas iela 143, Riga. Courier costs are borne by the Buyer.

A withdrawal form is available to the Buyer.

The Buyer must return the Product to the Seller within 14 days of sending the withdrawal notice.

In accordance with Section 12(6) of the Consumer Rights Protection Law, the Consumer is responsible for maintaining the quality and safety of the Product during the withdrawal period. The Seller reserves the right to refuse the right of withdrawal or to retain compensation if the Product is damaged, mishandled, used contrary to instructions, or if the original packaging is lost or significantly damaged.

Upon return, the Buyer may exchange the Product for an equivalent Product or receive a refund. Delivery costs shall be covered by the Seller only if the Product has a manufacturing defect. Refunds shall be transferred to the account from which payment was made within 14 business days after the returned Product is received by the Seller.

Warranty

Products are covered by a manufacturer’s warranty of 2 years, provided that the Assembly and Use Instructions of SIA “Troja” are followed.

Other Provisions

The Seller shall not be liable for delivery delays or non-delivery caused by the Buyer or circumstances dependent on the Buyer.

The Seller shall not be liable for any losses incurred by the Buyer or third parties if access to the Online Store, registration or order placement is unavailable or disrupted due to technical reasons or circumstances beyond the Seller’s control.

The Seller shall not be liable if the appearance of Products displayed on the Buyer’s screen differs from their actual appearance due to the technical characteristics of the Buyer’s computer or monitor.

The Contract shall remain in force until all obligations between the Seller and the Buyer have been fulfilled.

The Contract is governed by the laws of the country from which the services are provided to the Buyer. All disputes shall be resolved in accordance with the laws of the jurisdiction in which the Seller involved in the dispute is established.

If any provision of this Contract is deemed unlawful, invalid or unenforceable by a court or competent authority, this shall not affect the validity or enforceability of the remaining provisions.

Disputes between the Seller and the Buyer shall be resolved through mutual negotiations. If no agreement is reached, the Buyer may submit a complaint to the Consumer Out-of-Court Dispute Resolution Commission (information available at www.ptac.gov.lv) or refer the matter to court.